Customer policies

Clear expectations before information or money changes hands.

Effective August 21, 2026. These policies cover this website and the Get Paid Faster application process. A customer's written service agreement controls if it conflicts with this page.

Privacy

Information we collect and why

The application form requests your name, work email, company, website, role, invoice-volume range, overdue-balance range, invoicing platform, and the outcome you want. When a campaign link is used, we also store short source, campaign, and message identifiers from that link so we can measure which outreach produced an application. We do not use tracking pixels or cross-site advertising cookies.

When you choose the first answer in the health check, we record an anonymous start event with its time and any short campaign identifiers in the link. We do not receive or store your health-check answers. A start count is not a count of unique people or completed checks.

We use this information to evaluate fit, respond to you, operate and measure the application process, prevent misuse, and maintain business records.

Do not submit passwords, bank or card details, taxpayer identifiers, client names, invoice-level details, or other sensitive financial information through the public application form.

We do not sell application information. We may use service providers that host the website, store applications, or deliver email. We may also preserve or disclose information when reasonably necessary to protect the service, comply with law, or respond to a valid legal process.

We retain application information only as long as reasonably needed for evaluation, follow-up, security, and business-record purposes. To request access, correction, or deletion, email hello@getpaidfasterops.com. We will verify requests before acting.

Data handling

Minimum information, controlled access

We use access-restricted operational systems and limit collection to information needed for the stated purpose. No internet transmission or storage system can be guaranteed completely secure.

Live customer invoice records, system access, confidentiality, retention, deletion, and incident responsibilities must be addressed in a separate written agreement before operational work begins. Aggregated or anonymized information is preferred when it can accomplish the task.

Service terms

Applying is not a purchase or acceptance

Submitting an application does not create a customer relationship, reserve capacity, or authorize payment. We confirm fit and provide a written scope before requesting payment.

Get Paid Faster provides operational workflow design and support. It does not provide legal advice, accounting, bookkeeping, tax services, contract interpretation, formal debt collection, settlement negotiation, payment custody, credit reporting, or guaranteed recovery. Customers remain responsible for their records, approvals, client communications, disputes, and use of qualified professionals.

Site information is general and may change. Prices and deliverables are confirmed in the written proposal applicable to the customer.

Refunds and cancellation

The application is free; the pilot begins only after fit is confirmed

The founding pilot is a $350 one-time engagement. If the agreed workflow and dashboard are not delivered within 14 calendar days because of our execution failure, the pilot fee will be refunded. The delivery period begins after payment and receipt of the required records, access, and approvals. Customer-caused delays extend the delivery date.

If a customer cancels before the kickoff and before work begins, the pilot payment will be refunded. After work begins, payments are not automatically refundable except under the delivery guarantee or the customer's written agreement. Contact billing@getpaidfasterops.com so the circumstances can be reviewed.

The pilot has no automatic renewal. Any $500-per-month managed continuation requires a separate written scope and acceptance. Its billing, renewal, and cancellation terms will be stated before payment arrangements are confirmed.

Questions and disputes

Contact us first so the record can be reviewed

For a service, billing, privacy, or payment concern, email billing@getpaidfasterops.com with your company name, invoice or proposal reference if available, and a concise description. Do not email card, bank-account, password, or taxpayer information. We will acknowledge the message and review it against the applicable scope and records.

Promotions, discounts, or special terms apply only when included in a written proposal. Any customer agreement will identify the legal entity, governing terms, and required notices applicable to that engagement.